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Privacy Policy

Connections Homes, Inc. d/b/a Don’t Go Alone

Effective Date: 6/9/2026

Connections Homes, Inc. d/b/a Don’t Go Alone (“Connections Homes,” “Don’t Go Alone,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, online forms, surveys, communications, SMS/text messaging, events, donations, and related services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name;
  • Email address;
  • Phone number;
  • Mailing address;
  • Organization or affiliation;
  • Role or relationship to Don’t Go Alone;
  • Survey responses;
  • Program participation information;
  • Volunteer, mentor, affiliate, donor, event, or referral information;
  • Communication preferences;
  • Donation or payment-related information;
  • Any other information you choose to provide through forms, surveys, emails, calls, texts, or other communications.

We may also collect limited technical information automatically when you use our website, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Pages visited;
  • Date and time of visit;
  • Referring website;
  • Website usage and analytics data.

2. How We Use Information

We may use personal information to:

  • Operate, maintain, and improve our website and services;
  • Communicate with you about Don’t Go Alone programs, surveys, reminders, meetings, resources, events, and organizational updates;
  • Send SMS/text message reminders and survey-related communications when you have opted in;
  • Evaluate program effectiveness and improve program quality;
  • Coordinate services, mentoring relationships, affiliate activity, volunteer involvement, donor relations, and organizational operations;
  • Process donations, registrations, sponsorships, or other transactions;
  • Respond to questions, requests, or inquiries;
  • Maintain records and fulfill administrative obligations;
  • Comply with legal, regulatory, contractual, grant, audit, or reporting requirements;
  • Protect the safety, rights, and security of participants, staff, volunteers, partners, donors, and the organization.

3. SMS/Text Messaging Privacy & Frequency

If you opt in to receive SMS/text messages from Connections Homes d/b/a Don’t Go Alone, we may use your mobile phone number to send recurring text messages related to surveys, reminders, program follow-up, feedback requests, meetings, events, resources, and other mission-related communications.

Message frequency will not exceed once per week. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message from us. For help, reply HELP or contact us at info@connectionshomes.org or 470-266-1462.

We do not sell, rent, or share SMS opt-in consent, mobile phone numbers, SMS/text messaging data, or any collected data with third parties for their marketing or promotional purposes.

We may share SMS-related information with service providers who help us send, manage, or support our text messaging program, but only as necessary for them to provide services to us and subject to appropriate confidentiality or data protection obligations.

4. How We Share Information

We do not sell personal information.

We may share personal information in the following limited circumstances:

Service Providers

We may share information with vendors and service providers who help us operate our website, send communications, conduct surveys, manage donor records, process payments, host data, provide analytics, support SMS messaging, or perform other organizational functions.

These providers are authorized to use personal information only as necessary to provide services to us.

Affiliates, Program Partners, and Organizational Relationships

When appropriate and consistent with our mission, we may share information with affiliates, program partners, contractors, volunteers, mentors, or collaborating organizations involved in Don’t Go Alone services, support, evaluation, or operations.

Legal, Safety, and Compliance Reasons

We may disclose information when we believe it is necessary to:

  • Comply with applicable law, regulation, subpoena, court order, grant requirement, audit, or legal process;
  • Protect the safety, rights, or well-being of participants, staff, volunteers, donors, partners, or others;
  • Prevent fraud, abuse, misuse, or security incidents;
  • Enforce our Terms & Conditions or other agreements.

With Your Consent

We may share information in other ways when you give us permission to do so.

5. Surveys and Program Evaluation

We may use surveys to gather feedback, measure program effectiveness, understand participant experiences, improve services, and fulfill reporting obligations.

Survey responses may be reviewed internally and may be shared in aggregated, de-identified, or summary form with funders, partners, affiliates, board members, or other stakeholders. We will make reasonable efforts not to publicly identify individual survey respondents without permission unless required by law or necessary for safety, compliance, or program operations.

6. Donations and Payment Information

If you make a donation, register for an event, or complete another payment transaction, your payment information may be collected and processed by a third-party payment processor. We do not store complete credit card numbers on our own systems unless specifically disclosed.

Payment processors may collect and use information according to their own privacy policies.

7. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand website traffic, improve website performance, remember preferences, and evaluate communication effectiveness.

You may be able to disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information submitted to us electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including program operations, communications, donor records, legal compliance, reporting, audits, dispute resolution, and organizational recordkeeping.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Choices

You may contact us to request that we update, correct, or remove certain personal information, subject to legal, contractual, operational, or recordkeeping requirements.

You may opt out of SMS/text messages by replying STOP.

You may opt out of promotional emails by using the unsubscribe link in the email, when available, or by contacting us directly.

Please note that we may still send non-promotional, administrative, program-related, legal, or transactional communications when appropriate.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate consent.

If we become aware that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, forms, survey tools, payment processors, donor platforms, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

You should review the privacy policies of any third-party services you use.

13. State-Specific Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state law. These rights may include the ability to request access to, correction of, deletion of, or information about certain uses or disclosures of your personal information.

To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of our website or services after the updated Privacy Policy is posted means you acknowledge the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Connections Homes, Inc. d/b/a Don’t Go Alone
Email: info@connectionshomes.org
Phone: 470-266-1462
Mailing Address: 4160 Logan Drive, Unit 324, Loganville, GA 30052